Frequently Asked Questions
Everything you need to know about styling your home with Alfresco Emporium.
What are your shipping rates and delivery times?
We offer flat-rate shipping across Australia. Standard orders are typically processed within 2-3 business days, with delivery times ranging from 3-7 business days depending on your location.
Do you offer international shipping for homewares?
Currently, we only ship within Australia and to New Zealand. For New Zealand inquiries, please contact our customer service team for a custom shipping quote based on the dimensions of your selected items.
What is your return policy for change-of-mind purchases?
We want you to love your home. If you change your mind, you can return most items within 14 days of delivery for a store credit, provided they are in original, unused condition and packaging.
Can I click and collect my order from a physical store?
Yes, Click & Collect is available at our flagship boutiques. Simply select the 'Pickup' option at checkout and wait for your email notification stating that your order is ready for collection.
How should I care for my outdoor furniture and textiles?
To ensure longevity, we recommend covering outdoor furniture during extreme weather and storing textiles in a dry place when not in use. Specific care instructions are included with each product to help maintain its quality.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Afterpay, and Zip Pay.